RETURNS

RETURN POLICY

We have a 3 day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kandcocandles@outlook.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kandcocandles@outlook.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges                                                                                                                                   The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Refunds                                                                                                                                         We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund

Privacy Policy                                                                                                         Upon completing and submitting an order for K&CO Candles products you will provide us with personal information that will be used for the purpose of processing your order We will not distribute or sell your personal information,nor do we keep it on file. Any such personal information is solely used to complete your order

Disclaimer:

The information on K & CO’s Essential Oil Blends is provided for informational purposes only. It is not intended to be substituted for the advice provided by your doctor or other health care professional. If you rely on the information descriptions or use any of the products made available by or through our platforms for decision making, without obtaining the advice of a physician or other health care professional, you do so at your own risk. The information on our website is not intended to cure, diagnose or treat medical conditions, nor is it a substitute for medical advice. Please consult with a physician or health care professional before beginning any other new health care program.

The views expressed on our platforms regarding the benefits of essential Oils have not been evaluated or endorsed by any third parties. The information provided is in no way intended to replace proper medical advice.